Tuesday, March 15, 2011

Google's People Skills - Not an Oxymoron

Google usually brings to mind cutting-edge technology and complex algorithms - not old-fashioned people skills. Several years ago, Google recognized that good managers were critical to its success and began an evidence-based, statistical project to find out what differentiates really good managers from the rest of the pack. The answer turned out to be people skills, as described in a recent article in the New York Times.

This finding has been validated for me time and again as I help coaching clients move into leadership roles in their organizations. Their professional skills and technical expertise get them the opportunity to lead. Their success in their new roles depends, however, on their ability to think strategically; to work collaboratively with superiors and, peers; and to inspire and support the people they manage.

Effective leaders at every organization level are people who score high on emotional intelligence indicators, aka "people skills." Now Google has given us a full database of evidence to support this conclusion.

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